Returns and Exchanges
Returns & Exchanges
Please choose your products carefully! - we do offer free repair or exchange of incorrect or faulty product, as outlined in the ACCC, Consumer rights & guarantees if the product received is within our 3 month warranty. If you receive a product which is not as originally ordered, please contact us on our Contact Form, with details of your original purchase, including order confirmation receipt. We will arrange a Returns Authorisation form to be issued, and provide this to you. Please include this Returns Authorisation form with the product upon return to us. We only offer refunds for issues that can not be resolved with a repair or exchange.
Please choose your products carefully! - we do offer a free exchange of incorrect or faulty product, as outlined in the ACCC, Consumer rights & guarantees if the product received is within our 3 month warranty. We offer one exchange of size with postage covered by Ugg Australia. Any additional change of size requires the postage to be covered by the customer. We do not offer exchange for a cheaper item with a partial refund. The item must be exchanged for an item of the same price. Please contact us on our Contact Form and quote your order number to enquirer about an exchange of size. Due to COVID-19 there will be a delay until the 2nd week of September on all exchanges.
Please notify us of any discrepancies immediately upon arrival, to ensure the product is returned within a 14-day period from time of purchase, as shown on the order confirmation.
We do not exchange or provide credit for ‘change of mind’.
Important note: Only 'Authorised Retailers' have the rights to re-sell our products, if you are found to be a re-seller, we will reserve the right to cancel your order.
Try before you buy: The shape of people’s feet vary: Even when people have feet of the same length, each may differ in foot width, height of instep, heel size and depth of arches and may require different sizes to suit. When buying boots, keep in mind differing variations of each individual's foot dimensions, when selecting products that will be best for your size.
If you receive a product which is damaged, please contact us at our Contact Form, with details of your original purchase, order number and confirmation receipt and specify the fault. From there you will be sent a Returns Authorisation form that you will be required complete and return to us with your online receipt and invoice and the damaged product(s). We use the Australia Post delivery service, please check their website for shipping & tracking options contact us on our Contact Form